frequently asked questions
how do I shop?
ordering your products from swiitchbeauty® is pretty simple (the website is pretty, and the process is simple)
just add the products you would like to your cart, hit checkout, tell us where to ship to by entering your shipping details, then make a payment using your credit card or by performing an EFT
how long does it take to get delivered?
you can expect your order to arrive in a red convertible or with our trusty courier services within 2-5 working days from placing your order.
once you receive a confirmation of your order from us - we work on getting your order packaged, shipped & delivered.
you are constantly updated on the status of your order via emai / SMS & are sent a tracking number (which can be used on www.dawnwing.co.za) as soon as your package leaves us. we are a startup, and work out of a small logistics warehouse. if you shop swiitchbeauty® during a sale / promotional period / product launch, please be prepared for your delivery to take a little longer than expected.
thank you in advance :)
do you deliver to my P.O.Box?
no, your order is delivered to your door.
plus, we don't judge, so even if you walk out looking like a hot mess after eating copious amounts of fast food & binge watching F.R.I.E.N.D.S for 3 days straight, its all good.
make sure to supply us with your home / work daytime delivery address when placing your order.
do I need a credit card to purchase?
no, you do not - while we do accept payments via credit card, we also accept instant EFT payments from most major banks in south africa.
place your order as usual & choose the "instant EFT" option when you're checking out
help! it's been over 5 working days & I've not received my order?
in the unlikely event that your delivery does not arrive within the estimated time frame of 5 working days, please pop us an email on firstname.lastname@example.org, or give us a call on 0763431680, so we can follow up on it for you.
our customer service team is available from monday through to friday
do you test on animals?
none of our products / raw materials are tested on animals at any stage of the production process
how can I contact you?
I'm having trouble tracking my order
sorry about that! in a few cases, our logistics partner takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com