careers

 hi, we're looking for: 

👋🏽CUSTOMER EXPERIENCE ASSISTANT: 

  • The customer experience (CX) assistant  is an innovative, operationally-minded strategic leader, who will be responsible for ensuring a best in class customer service experience for the swiitchbeauty community and that the customer’s voice is represented across our organisation
  • this person will be responsible for developing creative CX strategies and formats and redefining what CX means at swiitchbeauty.
  • this role requires a balance of strategic thinking, hands on leadership capabilities, and tactical problem solving to create a great experience for our customers. 
  • the role will report to our GM 
  • the role will involve responding to customer queries throughout multiple platforms such as e-mail, social, telephonic & messenger platforms 
  • the role will also involve overseeing the logistical operations completing the necessary admin tasks relating to the above mentioned queries 

REQUIREMENTS

  • 2+ years of assistant level experience working in a fast-paced professional office environment.
  • experience working for a high profile business or individual.
  • (not mandatory, but favourable) some experience in media or entertainment.
  • proficiency with all Apple & Mac devices / softwares, e-mail, Keynote, Google Calendar, and know your way around a spreadsheet.
  • the confidence and ability to “manage up”, sometimes being a nag to get things done 

IMPORTANT: excellent written & verbal communication skills

 

👋🏽CREATIVE + MARKETING ASSISTANT 

  • complete development and upkeep of content calendar for social media
  • administrative planning and execution for content production (sourcing, scheduling etc)
  • conduct market research and analyse consumer rating reports/ questionnaires
  • employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)
  • head all communication with content creators to build and maintain our database
  • assist in the organising of promotional events and traditional or digital campaigns and attend them to facilitate their success
  • compose and post online content on the company’s website and social media accounts
  • write marketing literature (newsletter, press releases etc) to augment the company’s presence 
  • communicate directly with clients and encourage trusting relationships
  • support via IG +FB DM’s / engagement via IG + FB comments & engagement via twitter
  • industry trend reporting (weekly)
  • mood boarding for content production

REQUIRMENTS: 

  • proven experience as a marketing assistant
  • good understanding of marketing principles
  • demonstrable ability to multi-task and adhere to deadlines
  • well-organized with a customer-oriented approach
  • good knowledge of market research techniques and databases
  • good knowledge of computer software and online applications (CRM tools, Facebook Business Suite, Google analytics, Google Adwords etc.)
  • exquisite communication and people skills
  • degree or diploma in marketing, business or relevant field is a strong advantage

location: centurion, pretoria, south africa

if this is you - please forward your CV + best selfie to rabia@swiitchbeauty.com